Privacy Policy | Crest Customs Solutions

Crest Customs Solutions is committed to protecting the privacy of our clients, website visitors, and business contacts. This Privacy Policy is written in compliance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable British Columbia privacy laws.

1. Who We Are

Crest Customs Solutions is a CBSA-licensed customs brokerage based in Surrey, British Columbia, Canada. We provide customs clearance, CARM registration, tariff classification, trade compliance, and related brokerage services to Canadian importers and exporters.

Contact: info@crestcustoms.ca | 604-764-7726 | 8536 Richardson Drive, Surrey, BC V4N 5J1

2. Information We Collect

We may collect the following types of personal information:

Contact information — name, business name, email address, phone number, and mailing address provided via our website contact form or direct communications.
Business information — importer of record details, Canada Revenue Agency Business Number (BN), commodity descriptions, and shipping information necessary to provide customs brokerage services.
Website usage data — browser type, IP address, pages visited, and referring URL collected automatically when you visit our website (non-personally identifiable in aggregate).
Communications — emails, phone call notes, and correspondence related to your inquiries or active files.

We do not collect payment card numbers, SIN numbers, or sensitive personal data through this website.

3. How We Use Your Information

We use personal information only for the purposes for which it was collected:

To respond to inquiries submitted through our contact form or by phone/email.
To provide, manage, and improve customs brokerage services for active clients.
To file customs entries and declarations with the Canada Border Services Agency (CBSA) on your behalf.
To comply with Canadian customs law, CBSA regulations, and CARM program requirements.
To send service-related updates, compliance alerts (e.g., CARM deadlines), and account notices — not unsolicited marketing.
To fulfill any other purpose disclosed at the time of collection and for which you have provided consent.

4. Contact Form & Third-Party Processors

Our website contact form is processed by Formspree (formspree.io), a U.S.-based form submission service. When you submit a form on our website, your name, email, and message are transmitted to Formspree's servers and then forwarded to our email inbox. Formspree's privacy policy is available at formspree.io/legal/privacy-policy.

By submitting our contact form, you consent to this data transfer. We do not use the data for any purpose other than responding to your inquiry.

5. Disclosure of Information

We do not sell, rent, or trade your personal information. We may share information only in these limited circumstances:

Government agencies — CBSA and other regulatory bodies as required to perform customs brokerage services on your behalf.
Service providers — trusted third parties who assist in delivering our services (e.g., freight carriers, bonding companies), under confidentiality obligations.
Legal requirements — when required by law, court order, or government authority.

6. Data Retention

We retain personal information and customs brokerage records for as long as necessary to fulfill the purpose of collection and to meet CBSA record-keeping requirements (typically a minimum of six years for customs documents). When information is no longer required, we destroy or anonymize it securely.

7. Security

We take reasonable physical, technical, and administrative measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction. Our website uses HTTPS encryption for all data in transit.

8. Your Rights

Under PIPEDA, you have the right to:

Request access to personal information we hold about you.
Request correction of inaccurate information.
Withdraw consent for non-essential uses, subject to legal and contractual limitations.
Lodge a complaint with the Office of the Privacy Commissioner of Canada.

To exercise any of these rights, contact us at info@crestcustoms.ca.

9. Cookies

Our website does not use tracking cookies or advertising cookies. We may use basic session functionality to support website navigation. No third-party advertising or analytics cookies are set without disclosure.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. The revised policy will be posted on this page with an updated date. Your continued use of our website following any changes constitutes acceptance of the revised policy.

11. Contact Us

Questions or concerns about this Privacy Policy should be directed to:

Crest Customs Solutions
8536 Richardson Drive, Surrey, BC V4N 5J1
Email: info@crestcustoms.ca
Phone: 604-764-7726